30 Days Return Warranty
Our goal is to make sure you’re happy with your order! We are willing to make it right if you aren’t 100% satisfied. Quickly and easily return your item(s) through our Returns Portal!
The majority of returns are refunded to the original payment. For sale items (25% off or more), refunds can only be made via Kimiclub gift card. Returns are processed within 1-3 business days after your item(s) are delivered to us.
PROCESS
1. Use our Return Portal by clicking the “Start Return” button below.
2. Enter your email address and order number to get start.
3. Select the item(s) you would like to return, indicate the reason, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Call the post office to arrange a collection or drop off at your nearest post office.
6.After we receive the goods, we will refund the money to the customer’s original account within 1-3 working days!
NOTE: 1. If you are paying to ship back the return yourself, you can use any shipping method you like; 2. The original shipping fee and Shipping Guarantee are non-refundable.